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Privacy Policy

Last Updated: April 2, 2024

This privacy policy sets out how Aeroflow Inc. d/b/a/Aeroflow Health collects, uses, and discloses personal information that you give when you interact with any of its websites (the “Site”).

The Site may collect information that is considered protected health information, as governed by the Health Insurance Portability and Accountability Act (“HIPAA”), such as information related to devices purchased as part of a health insurance-supported transaction or information related to health insurance eligibility. This Privacy Policy does not apply to protected health information. Please refer to our Notice of Privacy Practices below, which governs protected health information collected through the Site.

Changes to this Privacy Policy will be updated on this page, as indicated by the “Last Updated” date.

Collection of Your Personal Information

We may collect your personal information directly from you (such as when you interact with the Site, make a purchase, write a product review, and contact us), as well as from our vendors, affiliates, other individuals, and business partners.

Personal information we collect includes:

  • Identifiers: Such as name, Site account username, postal address, phone number, and email address.
  • Commercial and payment information: Such as purchase history and payment information (including billing and shipping address).
  • Internet or other electronic network activity information: Such as IP address, browser type and language, operating system, Internet or mobile network provider, website access time, duration of visit, and information related to your interactions with the Site.

Cookies and Other Similar Technologies

We and our vendors may use cookies, web beacons, pixels, and other similar technologies on the Site to collect certain information about you...

Use and Disclosure of Your Personal Information

We may use and disclose (to our affiliates, subsidiaries, parent company, business partners, and vendors) personal information for various purposes, at your direction, including:

  • Provide Services. To provide you the Site and services, including processing your purchases, verifying customer information, processing payments, participation in customer surveys and promotions, remembering what products are in your online shopping cart, and assessing user interactions and concurrent transactions.
  • Customer Service. To respond to your requests for technical support, online services, product information or to any other communication you initiate, including requests, inquiries, and complaints.
  • Communications. In relation to our communications with you, such as sending you email newsletters and conducting marketing campaigns communicated to you, including through marketing emails, such as preventing ad fraud.
  • Research and Development. To develop new features and to create new products or improve existing ones; and for internal purposes related to certain research, analytics, development, demonstration, innovation, testing, monitoring, risk management, and administrative purposes.
  • Security and Repairs. For security purposes, such as for loss prevention and to protect against unauthorized disclosure of personal information, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and debugging to identify and repair errors that impair existing intended functionality.
  • Business Transactions. In the event of a business transaction, such as in connection with a contemplated reorganization or an actual reorganization of our business, financing, a sale, or other transactions involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction.
  • Legal and Safety. To verify or maintain the quality or safety of our services; to improve, upgrade, or enhance our services; to help with public health and safety issues, such as facilitating product recalls; to meet our legal obligations and work with law enforcement; to protect and defend our rights and property, or the rights or safety of third parties; and to enforce our terms, this Privacy Policy, or agreements with third parties.

We reserve the right to convert, or permit others to convert, your personal information into deidentified, anonymized, or aggregated data, as permitted by law.

Your Choices

If you have a registered account on the Site, you may be able to update your information by visiting your account settings.

If you receive marketing emails from us, you may opt out through the email’s instructions, as provided. Please note that regardless of your email preferences, we may send you notifications pertaining to the performance of our services, such as transactional communications relating to products you have purchased.

Links and Interactive Features

When using the Site, you may come across links or interactive features related to third-party websites and services that we do not operate or control. If you provide your personal information to that third party through its websites or services, you will be subject to that third party’s privacy practices, policies, and terms of use. This includes any online services operated by our vendors that provide us with your personal information at your direction (such as certain portals or features provided by a vendor). For example, certain third-party interactive features may allow you to share Site content to your social media profile. This Privacy Policy does not apply to any personal information that you provide to a third-party website or service.

Data Security

We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through the Site. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site.

Information for California Residents

California customers may request a list of the third parties to whom a business has disclosed personal information during the preceding calendar year for third-party direct marketing purposes. To submit a request under California’s “Shine the Light” law, please send a letter to us at Aeroflow Health, 3165 Sweeten Creek Road, Asheville, NC 28803.

Requests must include “California Shine the Light Privacy Rights Request” in the first line of the description, and include your name, street address, city, state, and ZIP code.

Contact Us

  • You may contact us at: Aeroflow Health, 3165 Sweeten Creek Road, Asheville, NC 28803 or 888-345-1780.

Aeroflow Inc. Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information

Our Uses and Disclosures

We may use and share your information as we:

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us at Aeroflow Health, 3165 Sweeten Creek Road, Asheville, NC 28803 or 888-345-1780.

You can file a complaint with the U.S. Department of Health and Human Services by sending a letter to 200 Independence Avenue, S.W., Washington, DC 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation

In these cases we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor requesting equipment to assist you asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our business, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways - usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: https://www.hhs.gov/hipaa/for-individuals/faq/index.html. Please be aware that we never market or sell personal information.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information.

We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

We must follow the duties and privacy practices described in this notice and give you a copy of it.

We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

Other Instructions for Notice

2/28/2024 is the Effective Date of this Notice.

Aeroflow Inc.’s Privacy Officer may be contacted at complianceofficer@aeroflowinc.com or 828-895-0221.

Please be aware that we never market or sell personal information.